Conditions of sale

  • Object of the contract
  •  Acceptance of the general terms and conditions of sale
  •  Electronic communications
  •  Methods of purchase
  •  Methods of payment
  •  Shipping and delivery
  •  Pick up at our premises
  •  Right of withdrawal
  •  Warranties
  •  Privacy
  •  Complaints
  • WEEE and PA Policy 
  •  Alternative Dispute Resolution ADR / ODR (Online Dispute Resolution)

Object of the contract 

The current General Conditions have as object the purchase of products and services, realized remotely through telematic net on the website “paidea.it” belonging to Paidea sas of Alessia Carmen Scotti Belli (from now on Paidea), with legal headquarter in Via Coroglio, 57 – 80124 – Napoli (NA) , P. IVA. 08403981213 – is the owner of the website https://www.paidea.it. All purchases shall be subject to the provisions of Legislative Decree no. 185 of 22 May 1999 and, as far as the protection of personal data is concerned, to the provisions of the Italian Law 675/96 and subsequent amendments.

Approval of general sales conditions

If you want to buy one or more products shown on the website, you can select them one by one and add them to your cart. Once you have selected all the articles you want to buy, you will be able to close your cart and submit the order. At this point, a summary page of the products you have selected, their price and the options (with relative costs) of delivery will appear. You will be asked to choose your preferred solution for the delivery, transport and payment method. 

So your order will be considered as your contractual proposal of purchase towards  Paidea for the listed products, each one considered singularly. Upon receipt of your order, we will automatically send you an email to take charge of the order (“order confirmation") which, however, does not constitute acceptance of your proposal of purchase. With the sending of the Order Confirmation, in fact, we only confirm that your order has been received, that it has been submitted to a process of verification of data and availability of the products requested by you. The sales contract with Paidea will be concluded only when we will send you a separate email for the acceptance of your purchase proposal, which will also contain relevant information concerning the shipping of the product and the expected date of delivery (“ Shipping Confirmation Email”). In the event that your order is processed via multiple shipments, you may receive separate shipping confirmations. You will be able to delete your order before receiving our Shipping Confirmation email, provided that the order has not been prepared for the shipping process. In this  case you will not be charged.

The contract stipulated between Paidea and the Customer shall be intended as concluded upon shipment of the order by Paidea. When placing an order in the various ways specified, the customer declares he/she has read all the indications provided during the purchasing procedure, and to fully accept the general conditions and terms of payment shown below.

If the Customer is a consumer (i.e. an individual purchasing the goods for purposes not related to his/her professional activity), once the online purchasing procedure has been completed, he/she will print or save an electronic copy of these general terms and conditions of sale, in compliance with the provisions of Articles 3 and 4 of Italian Legislative Decree 185/1999 on distance selling and, as regards the protection of confidentiality, will be subject to the provisions of the Law 679/2016 and subsequent amendments. 

The non-acceptance, even partial, of an order, excludes any right for the customer to a compensation for damages or indemnity and excludes any contractual or non contractual responsibility for direct or indirect damages for people and/or things.

For every order placed, Paidea issues an invoice (if a valid VAT identification number is provided at the moment of the order) or delivery gift certificate for the shipped material, that will be attached to the goods. The information provided by the customer in the act of the order, make faith for the release of the invoice. No change of invoice will be possible, after the emission of the same. 

The availability reported on the website www.Paidea.it is to interpret as not binding for  Paidea since the reported quantity could not correspond to the effective storage in the warehouse. Possible delays in the execution of the order (10 days for the final customer and 30 days for the professional customer)enable the Customer to cancel  his/her order.

Methods of purchase 

Customers can only buy  the products which are in Paidea’s electronic catalogue when they submit the order and which are available on the website https://www.paidea.it, as they are described in the relative information sheets. Customers can place an order online but also by telephone. The image of a product may not fully represent its characteristics and may differ in color, size, accessories. All purchasing support information is to be understood as a simple general information material, not relevant to the actual features of a single product.

Correct receipt of order is confirmed by Paidea through an email sent to the email address provided by the Customer. This confirmation message will contain the date and time of receipt of the order and a Customer Order Number, to be used in any further communication with the  Paidea. The message will include all data entered by the customer who agrees to verify the correctness and communicate any corrections, as described in this document. In the case of non-acceptance, Paidea ensures timely notification to the Customer. For any complaints please contact us at the following email address: info@paidea.it

Electronic communications

When you use our services or send us an email, you communicate with us electronically. We will communicate with you through emails or by posting notices on the website. Without prejudice to specific mandatory legal provisions, for the purposes of this contract, you agree to receive from us electronic communications, moreover you acknowledge that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy the written form requirement, when it is required by law. 

Methods of payment

Bank transfer

In case of advance payment by bank transfer, the Customer's order will be kept committed until receipt of the transfer, for a maximum of 5 days. The order will be delivered to the Customer only after accrediting to the Seller payment of the amount due. In order to identify payments, please insert the number of the order as reason. 

Credit card / Paypal

Paidea.it accepts payments on the Visa and Mastercard payment circuits.

For those who use credit cards, Paidea has chosen Paypal electronic payment circuit. In order to ensure maximum safety, the payment transition is made directly on the bank’s secure server. The client’s credit card number is not memorised on Paidea’s website, in fact data is stored only in the Paypal circuit. Paypal uses the SSL Protocol in order to encrypt data transmitted from Paypal to your browser and vice versa. If the customer requests a refund, for reasons that are outside Paidea’s responsibility, using this method of payment, the amount of 0.50 € will be retained as repayment costs.

Shipping and delivery

General information

Paidea.it ships all over Italy, only through express courier.  Shipment, unless otherwise agreed, will be made by carriers as defined by  Paidea. Insurance is included in the shipping cost, also in case of promotions with free shipping. In case of  loss or theft, Paidea undertakes to send a new product and, if it’s not available or it’s sold out, it  will propose a different product with either equivalent or better features. However, the customer may decide not to accept the new product and ask for a refund. When the goods are delivered the Customer has to check that the number of packages corresponds to the number indicated on the transport document, that the package is intact, undamaged, not wet or altered, including the materials used for sealing (adhesive tape or metallic strapping). Any damage or the mismatch in the number of packages or particulars must be immediately  reported to the courier who delivers. Once signed the courier document, the Customer will not have any other possibility to contest the external characteristics of delivered goods.  If the packaging is intact the customer can write next to his signature the words “Package intact subject to verification of its content”, in this way, if the product is damaged, the Customer can report it to the courier, without this statement complaints may not be made to the courier, as the goods will be considered delivered properly in all respects. If, once the package is opened, a product turns out to be damaged, the Customer is required to communicate it to Paidea within 8 days from the date of reception. The couriers don’t make phone calls to notify their arrival and don’t accept requests for specific hours deliveries. 

Approximately, without any constraint for Paidea, subject to the availability of products as well as any causes of force majeure,goods will be delivered by Paidea to the courier within 24 hours from the first working day following the receipt of the order (in case of payment through credit card or through ‘ Cash on delivery’).

Delivery costs

Delivery is free.

The delivery time is indicative of approximately 24/48 hours from the date of the order, the same could be modified for reasons of force majeure, due to traffic or viability in general or by the Authorities. The deliveries will be made from 8.30 AM to 7.30 PM, every day,  from Monday to Friday, except for holidays. The couriers don’t make phone calls to notify their arrival and don’t accept requests for specific hours deliveries. Delivery is free only for shipments in the italian territory.

Right of withdrawal

In compliance with the art. 5 Legislative Decree 185/1999, If the Customer is a consumer (i.e. an individual purchasing the goods for purposes not related to his/her professional activity, or not indicating on the order form a VAT reference),  he/she is entitled to withdraw from the purchase contract for any reason, without explanation and without any penalty, except as indicated below.

To exercise this right, the customer must send a written communication to Paidea within 14 days from the date of receipt of the products. This notification must be sent by registered letter with acknowledgement of receipt  addressed to:

Paidea sas via Coroglio, 57, 80124 – Napoli (NA)

or rather by certified email, within the above-mentioned period of 14 days, to paideasas@pec.it. 

Once such notice of withdrawal has been received, Paidea Customer Service will provide the Customer with instructions for the refund of the goods, which must be made within 14 days from the authorization.The direct cost of the restitution of the goods is up to the customer. The Right of Withdrawal is submitted to the following conditions;

 Products must not be used or worn out, the packaging must be perfectly intact. For mobile phones the limit of conversation is about 15 minutes. The right is applied to the whole product; it is not possible to exercise recess only for single parts of the product purchased (for exemple accessories, connected software, etc…); the right is not applied to audio-visual products or to sealed software (including the ones attached to hardware items) once they have been opened;

The purchased product must be returned intact, in its original packaging, complete in all its parts (packaging material and eventual accessory equipment included, like cables, manuals, etc.); in order to limit damages to the original packaging, we recommend, when it’s possible,  that the Customer places it in a second box, which reports the RMA (Returned Merchandise Authorisation code); the use of adhesive labels or tape applied directly on the original packaging of the product must be avoided in all cases; in accordance with law, the shipping costs for the return of goods is charged to the customer;

The shipping, until the certificate of receipt in our warehouse, is under the responsibility of the customer.   

in case of damage of the good during the transport, Paidea will notify the Customer (within 8 working days from the date of the arrival of the product in the warehouse), to allow him/her to file a complaint against the courier he/she has chosen and to have a refund (if the good had been insured); in this case, the product will be made available to the Customer for the return, and the request for withdrawal will be cancelled; 

Paidea does not respond in any way for damage or theft/ loss of goods returned by uninsured shipments.; Upon its arrival in the warehouse, the product will be examined to evaluate any damages or tampering not caused by transport. In case the box and/or the original package result damaged, Paidea will provide to detain from the owed refund a percent, however not over the  10% of the same, which contributes to the restore costs.

Except for eventual restore costs for verified damages to the original package,  Paidea will provide to repay to the customer the amount already paid, as soon as possible and however within  14 days from the withdrawal request, through a cancellation procedure of the amount charged to the Credit Card or by Bank Transfer. In this case it will be up to the customer to promptly provide the coordinates on which to obtain reimbursement  (Cod. ABI – CAB – Bank account of the person invoiced).   

The right of withdrawal is totally lost  for lack of the essential condition of integrity of the good (packaging and/or its contents), in all those cases where Paidea ascertains:

-the lack of external package and/or internal original package;

-missing components (accessories, cables, manuals, parts, etc.);

-the damage of the product due to different causes from its transport.

In case of forfeiture of the right of withdrawal, Paidea will provide to return to the sender the purchased product, charging him for the delivery costs. 

The Money back guarantee, which can be found on our sales pages, can be applied in accordance with the procedures listed above.

Warranty

All products sold are covered by the conventional guarantee of the producer and by the guarantee of 24 months (6 months for batteries) for defect of conformity, in accordance with the Legislative Decree 24/02. The conventional guarantee of the producer will be provided in the terms set out in the documentation present inside the packing of the product. If, following the intervention of an authorised Assistance Centre the problem proves to be a fault NOT covered by the warranty agreement, the Customer will be billed costs for any testing, verification and repair that may be undertaken by the authorised Assistance centre and for transportation, if covered by Paidea.  The warranty of 24 months, according to the Legislative Decree 24/02, is applied to the product that presents a conformity defect, provided that the same product is used correctly, in the respect of its destination of use and previewed in the attached technical documentation.

This guarantee is reserved to the private Customer (i.e. an individual purchasing the goods for purposes not related to his/her professional activity, or not indicating on the order form a VAT reference).  

In case of conformity defect, Paidea supplies, without costs for the Customer, to the restoration of the conformity of the product by means of repair/substitution or to reduction of price, until the resolution of the contract. 

If,  after the intervention of an Authorized Assistance Centre, the Seller's verification should reveal that the flaw claimed by the Client is not a flaw in conformity in accordance with the DL 24/02, the Seller reserves the right to charge the Client for the costs of the test and restoration as well as the transport costs incurred, if sustained by Paidea. 

The replacements in case of DOA (Dead On Arrival: non-functional product on delivery) takes place only if expressly provided by the manufacturer. The timing of replacement or possible repair of the product depends exclusively on the policies of the manufacturer. If, for any reason, Paidea will not be able to provide its customer a  product under warranty (repaired or replaced), it can choose to return the amount paid or to substitute the product with another one that has the same or superior characteristics at its own discretion. No damages may be claimed against Paidea  for any delays in carrying out repairs or replacements. When the application of the guarantees provides for product return, the product must be returned by the Customer in its original packaging, complete in all its parts (including any documentation and accessories: manuals, cables, et); in order to limit damages to the original packaging, we recommend that, where possible, the Customer places it in a second box the use of adhesive labels or tape applied directly on the original packaging of the product must be avoided in all cases. For the first 30 days, Paidea will pick up the defective product directly at the place of domicile of the consumer , after this amount of time, the customer is charged for the return of the product to our warehouse, while Paidea is responsible for the shipment of the repaired or replaced product to the client’s house.

Privacy

Personal data, requested at the stage of dispatch of the Order, are gathered and treated in order to meet with the requirements of the Customer. Paidea guarantees its customers full respect of the regulations regarding the handling of personal data, regulated by the privacy code as per Legislative Decree 196 dated 30.06.03.

Paidea periodically sends advertising emails  only to the customers who expressed their consent in the registration phase by clicking on the specific heading “Newsletter”. In the name and on behalf of Paidea, emails addressed to a database of users that have purchased one or multiple products on the website www.Paidea.it will be sent, with the exclusive aim to assess their level of satisfaction concerning their purchase experience.  

In accordance with the Legislative Decree n. 196 30 June 2003 (from now on the Code) Paidea, (from now on the Company) will provide you with the necessary information regarding the processing of personal data, it being understood that by visiting the website www.Paidea.it (following the Website) you acknowledge and accept the procedures described in this privacy notice.

1. Purposes of the processing

The processing of personal data provided by You and/or resulting from your activity on the Website  has the following purposes:

  1. Allowing the user to access the website as well as drawing up anonymous statistics about the use of the website, controlling its proper functioning and verifying possible responsibilities in case of criminal offence during the surfing process;

  2. providing the registration service on the website;

  3. providing the services offered by the company.

2. Cookie

The Company also desires to inform You that it uses cookies to allow our systems to recognise Your device and to offer You some functionalities, like facilitating the navigation on the website and enhancing its correct fruition, simplifying the access to the services that require authentication, as well as knowing which areas of the website have been visited. Cookies are little text files that are sent to Your device (usually to the browser) from a web server (in this case from the website), where they are memorised to be retransmitted later to the website during Your next visit.

The Website uses both persistent cookies (so cookies that remain stored, until their expiration, on the hard disk of the personal computer of the user/visitor) and session cookies (that are not memorised in a persistent way on the computer of the user/visitor and vanish with the closure of the browser).

The Company uses cookies also for other purposes, like: 

  1. Identifying you at the time of authentication on the site. In this way the company could provide recommendations on products, display personalised content, to provide other functions and personalised services;

  2. providing content, including advertising, relevant to your interests on the Site. The advertising defined according to your interests subject to your preferences;

  3. keeping track of your preferences; 

  4. keeping track of saved articles in Your cart.

Persistent cookies are mainly used to facilitate site navigation and its proper functioning, to facilitate the access to services that require authentication (so that the users don’t have to enter their login credentials every time they access those services), as well as for statistical purposes,   allowing us to know which parts of the site have been visited. Session cookies are used in order to transmit the session identifiers required to enable a safe and efficient site.

By using this type of cookie, other computer techniques that are potentially detrimental to users' privacy when browsing can be avoided. Session cookies are also used to enhance the provision of services.

By visiting the Website with a previously-set browser accepting cookies you consent to use the Company's products and services and to use the cookies and the other technologies which are necessary to visualise them, as it is described in this Privacy Regulations section.

While browsing on the site, you may also receive on your device cookies from other sites or web servers (so-called “third-party" cookies) set directly by the aforementioned websites, to deliver content on the website and to deliver advertisements in a dynamic and targeted manner.

Popular browsers only allow users to block third-party cookies, accepting the ones of the Website. Moreover, some societies that  generate cookies on third sites, provide the opportunity to only disable and/or inhibit  their cookies in a simple and immediate way, even when those are anonymous,  so they do not record personal identification data.  

Different types of Cookies

1. Technical cookies

– navigation or session cookies:  solely used to carry out the transmission of a communication on an electronic communication network to the extent strictly required for supplying the services expressly required by the users;

– Analytics: where used directly by the site operator to collect information in aggregate form about the number of users and how they visit the site;

–Functional cookies: which allow the user to browse the website according to a set of selected criteria (for example, language) in order to improve the service delivered.

2. Profiling cookies

– These cookies are used to create users’ profiles, in order to send advertising messages based on preferences manifested by the same in browsing within the Website.

LIST OF COOKIES USED ON THIS WEBSITE:

Google Adwords

Google Adwords offers targeted advertisements based on the behaviour and interests of online users.   

For more information: http://www.google.it/intl/it/policies/privacy/#channel=ha&subid=it-it-ha-aw-bkha0~59045266735

The “Like” button and Facebook social widgets (Facebook, Inc.)

The “Like" button and Facebook social widgets are services for interacting with the social network Facebook , provided by Facebook, Inc.

Personal data collected: Cookies and usage data.

Place of processing: USA – Privacy Policy

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google inc. (“Google”).Google uses the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualise and personalise the ads of its own advertising network.

 Personal data collected: Cookies and usage data. Place of processing: USA – Privacy PolicyOpt Out

Cookies and browser settings  

To make full use of all the features of this website, we advise that you configure your browser to accept cookies.

By blocking or rejecting the cookies, the user will not be able to benefit completely from some areas of the Website; moreover, the use of authentication services may be compromised.

In any case, you can change your browser to turn off cookies through a very simple procedure.

The “help" feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

3. Processing methods modality – Security measures Safety measure 

The treatment accomplished concerning personal information provided may include the following activities: collection, registration, conservation, modification, communication, erasure.

Data processing may be carried out with or without the aid of electronic means,  by specifically appointed staff.

Personal data preservation will take place in paper and/or electronic form, computer files and through optical memory storage  for the time strictly necessary for the purposes referred to in point 1, in compliance with the current legislation.

In relation to Your personal data, the Company will adopt all the suitable tools to guarantee security and confidentiality, in accordance with the Code. In particular, the Company will adopt all technical, IT, organisational, logistical and procedural safety measures so that the minimum level of data protection required by the current legislation is ensured. The applied procedures furthermore guarantee that access to personal data is allowed solely to people entrusted with handling on behalf of our Company

4. Provision of data

Regarding the provision of personal data,  we inform You that:

  1. The computer systems and procedures provided for the function of website collect certain personal information during normal operation, the transmission of which is subject to the use of data exchange protocols on the Internet.; as a consequence, the simple access to the website implicates the acquisition, by the company, of data and information regarding you;

Some personal data are mandatory for the purpose of registration on the Site and the refusal of the same prevents the completion of the registration process.

5. Communication and data dissemination

The personal data collected to achieve the above mentioned purposes referred to in  point 1 will not be shared with and disseminated to third parties. 

6. Rights of the data subject

Pursuant to article 7 and followings of the Code,  in addition You have the right to:

  1. obtain confirmation of the existence (or lack thereof) of personal data about you and their dissemination in a comprehensible form, even if the data are not yet registered.

  2. receive from the Holder or the Responsible of the processing, as described below:         

    1. information concerning the source of the personal data; of the purposes and methods of processing; of the logic applied to processing via electronic means.

    2. the identification details of the Data Controller and the Data Processor  as well as, when necessary, of a representative appointed by a foreign subject to the processing of data in Italy.

    3. the parties or categories of parties to whom data is communicated or who could become aware of them in their capacity as representative in the State territory, as data processors or people in charge.

  3. obtain:

    1. the update, the rectification or the integration of data concerning You;

    2. the cancellation, the transformation into an anonymous form or the blockage of data in case of law violation, including the one which doesn't need to be stored if related to the purposes it has been collected and treated for;

    3. certification that the above mentioned operations as per points (i) and (ii) have been reported to those to whom the data have been notified or divulged except when this obligation proves to be impossible or involves the use of means obviously disproportionate in terms of the right being safeguarded.

  4. object either partly or wholly to: 1. the handling of data which concern you, even if pertinent with the purpose of their collection; 2. to the processing of personal data where it is carried out for the purpose of sending advertising materials or for commercial information.  or direct sales or for the fulfilment of market research or commercial communication.

The foregoing rights may be exercised either directly or through your appointee, in the forms provided for by art. 8 and 9 of the  Code. 

In order to exercise any of the rights set out above, You shall make a written request, through regular mail, to the person responsible for data processing, as identified below.

7. Data Holder and Processor

The Holder of the personal data processing is the undersigned Company with registered offices

Title holder of the treatment is the writing company, in the person of the legal representative with head office in via Coroglio, 57 – Naples.

Complaints

Any complaint must be sent via email to the e-mail address: info@paidea.it.

The contract of sale of products between the Client and the Company is to be intended as carried out and concluded in Italy and governed by the Italian Laws. For the solution of civil and criminal litigations arising from the conclusion of the contracted present of sale at a distance, if the Customer is a consumer,  the local jurisdiction is that of the reference court of your municipality of residence.

WEEE and PA Policy 

In accordance with the article 13 of the Legislative Decree 25/07/2005 n° 151 “Fulfilment of the Directives 2002/95/EC, 2002/96/EC and 2003/108/EC, pertaining to the restrictions of the use of dangerous substances in electric and electronic equipment, and also to the waste management”.  The crossed bin symbol shown on the appliance or on its packaging means that at the end of its life the instrument must be disposed of separately from other waste. 

The final user should therefore take the instrument or the out of power battery to a separate waste centre for electronic and electrical products, or return the same to the dealer when purchasing a new and similar instrument, whichever is applicable.

The proper methods of sorting waste for the scrapped equipment recycling,  treatment or environmentally friendly disposal contributes to avoid possible negative effects on the environment and on people’s health and facilitates the recycling of the materials the equipment is composed of.

Unauthorised disposal of the product by the user entails the application of administrative penalties provided for by the legislation in force.

ALTERNATIVE DISPUTE RESOLUTION (ADR) / ONLINE DISPUTE RESOLUTION (ODR)

We remind you that a European platform for the online resolution of consumer disputes has been established (Cd.ODR platform).

The ODR platform  is available at the following page http://ec.europa.eu/consumers/odr/ . On the ODR platform you can consult the list of the ADR entities, find the link to the website of each one of them  and start an on-line dispute resolution procedure. 

We also remind you that if you are a consumer and you have filed a complaint relating to a concluded contract against Paidea through this website, but it was not possible to resolve the dispute subject of the claim, Paidea will provide you with the information concerning the Alternative Dispute Resolution entity or entities for the extrajudicial resolution of the dispute (so called ADR entities , as indicated in the articles 141-bis and following of the Consumer Code), specifying whether or not it will use those entities to resolve the dispute. 

However, whatever is the result of the extrajudicial dispute settlement procedure, your rights to appeal to the ordinary judge remain unaffected, as well as, if  the conditions are met, to promote an extrajudicial dispute resolution concerning consumption relations by recourse to the procedures referred to in Part V, Title II-bis Consumption Code.

For any additional information on the concluded contracts with Paidea, do not hesitate to contact its Customer Services, through the modalities and to the  addresses indicated in the section “Contact us” of this website.